FAQ

Product Questions

What types of nail products do you offer?

We provide a wide range of professional-grade nail art supplies, including:

• Gel Polish (Color, Glitter, Magnetic, Jelly, and HEMA-Free options)
• Base & Top Coat sets
• Extension Gels and False Nail Tips
• Nail Art tools like brushes, decorations, and magnetic sticks
• Nail Care essentials such as files and buffers
• Multi-color gel sets for creative designs

Our products are designed for everyone from beginners to professional nail technicians, focusing on quality, safety, and innovation.

Are your gel polishes HEMA-free?

Yes! We offer HEMA-Free Gel Polish options for those with sensitivities or who prefer safer alternatives. Look for the “Hema-Free Gel Polish” category in our menu.

How do I use magnetic gel polish?

Magnetic Gel Polish is perfect for creating stunning designs. Apply the polish as usual, then use our Magnetic Stick immediately to manipulate the particles for unique patterns. For best results, follow the instructions included with your purchase or check our online tutorials.

Shipping & Delivery

Where do you ship to?

We proudly offer global delivery to nail enthusiasts and professionals worldwide, excluding Asia and select remote areas due to regulatory and logistical constraints. Our goal is to make professional nail art accessible everywhere!

What shipping options are available?

We have two reliable shipping methods to suit your needs:

• Standard Shipping: Fast and reliable via DHL or FedEx. Delivered in 10-15 days after dispatch for a flat rate of $12.95. Includes full tracking.
• Free Shipping: Budget-friendly option via EMS for orders over $50. Delivered in 15-25 days after dispatch with basic tracking included.

How long does order processing take?

Orders are processed within 1-2 business days. During peak seasons, it might take a bit longer to ensure everything is perfect. Once shipped, you’ll receive a confirmation email with tracking details.

What if I have issues with delivery?

If there’s a problem, our carriers (DHL, FedEx, or EMS) will leave a notification with instructions for collection or rescheduling. Please ensure your address is accurate to avoid delays. Note that delivery times are estimates and may vary due to customs, weather, or other factors.

Are there any extra fees for international orders?

Customers are responsible for any customs duties, taxes, or import fees that apply in their country. These are not included in the product or shipping costs.

Payments & Accounts

What payment methods do you accept?

We support secure payments through Visa, MasterCard, JCB, and PayPal for your convenience.

How do I create an account?

You can set up an account during checkout on our website. This allows you to track orders, save favorites, and enjoy a smoother shopping experience.

Is my payment information secure?

Absolutely! We use trusted payment gateways to ensure your data is protected. For more details, refer to our Privacy Policy on the website.

Returns & Refunds

What is your return policy?

We accept returns within 15 days of receiving your order. Items must be unused and in original packaging. Please contact us at [email protected] to initiate a return.

How do I request a refund?

Once we receive and inspect the returned item, we’ll process your refund to the original payment method. This usually takes a few business days. For assistance, email our support team.

General Support

How can I contact customer service?

We’re here to help! Reach us at [email protected] for any questions about orders, products, or shipping. Our team is dedicated to providing prompt and friendly support.

Where is Born Pretty Salon based?

Our headquarters are located at 12438 West 83rd Avenue, Arvada, CO 80005, USA. We ship globally from this location to bring you the best in nail art.