Shipping Policy

🚚 Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Time

📦 Returns & Exchanges

At Born Pretty Salon, we’re committed to your complete satisfaction with our premium nail products. We understand that sometimes things don’t work out as planned, which is why we’ve created this hassle-free returns and exchanges policy.

📋 Return & Exchange Eligibility

We accept returns and exchanges for items that meet the following criteria:

• ✅ Items must be returned within 15 days of delivery
• ✅ Products must be in original, unopened condition with seals intact
• ✅ Items must be in resalable condition with original packaging
• ✅ Proof of purchase (order number) is required

🚫 Non-Returnable Items

🔄 The Return Process – Step by Step

1 Submit Your Return Request

Within 15 days of receiving your order, please email us at [email protected] with the following information:

• Your order number
• Product(s) you wish to return/exchange
• Reason for return/exchange
• Whether you prefer refund or exchange

2 Wait for Approval

Our customer service team will review your request within 1-2 business days and send you:

• Return authorization number
• Shipping instructions and return address
• Any additional instructions if needed

3 Package and Ship Your Return

Please ensure:

• All items are in original condition and packaging
• Include the original packing slip or order confirmation
• Write the return authorization number on the outside of the package
• Use a trackable shipping method (we recommend DHL or FedEx)

4 Processing Your Return

Once we receive your return package:

• We’ll inspect the items within 3-5 business days
• Upon approval, we’ll process your refund or exchange
• You’ll receive email confirmation of the completed transaction

💸 Refund Information

Refund Timeline

• Credit Card/PayPal Refunds: 5-10 business days after return approval
• Bank Transfer Refunds: 7-14 business days after return approval

Refund Method

• Refunds will be issued to your original payment method
• Shipping costs are non-refundable (unless we made an error)
• For exchanges, we’ll ship the new item once we receive your return

🌍 International Returns

Since we ship worldwide (excluding Asia and select remote areas), please note:

• International customers are responsible for any customs fees or import taxes
• Return shipping costs may vary by country
• Processing times may be slightly longer for international returns

💖 Need Help? We’re Here for You!

Thank you for choosing Born Pretty Salon for your nail art journey! 🎨

We appreciate your trust in our products and are dedicated to ensuring your complete satisfaction.